Prompt: find the objections hidden in your comments

I will paste a negative public comment about the brand. Before writing anything, classify it: a
fair criticism, a misunderstanding, or provocation with no request in it.

Then write three possible replies:
1. Short, public, acknowledging and offering a concrete path
2. Short, public, correcting a wrong fact without sarcasm
3. No reply at all, with the reason why not replying is better

Rules: never "we're sorry you feel that way". No explanation longer than two sentences. Never
promise anything I have not confirmed is possible.

At the end, say which of the three you recommend and why.

Check this caption before I publish. Go through these in order and answer each with "ok" or with
the concrete problem:

1. Does the first line work on its own, before "see more"?
2. Is the promise in the first line kept by the rest?
3. Is there any claim I could not back up if someone asked?
4. Can you tell what this is about without seeing the image or video?
5. Is there a clear ask at the end, and is it something you can do on this network?
6. Does any sentence need context only someone who works here has?
7. Is there anything an outsider could read as offensive?

Do not rewrite the caption. Point and explain. If everything is fine, say everything is fine
instead of inventing a suggestion.

I am about to start managing a brand's social media. I will give you the industry, what it sells
and to whom.

Write the kick-off meeting questions, grouped into five blocks:
- business (what actually makes money, what is seasonal, what is changing)
- audience (who buys, who influences the purchase, who will never buy)
- voice (what the brand would never say, who signs off, which subjects are off limits)
- operations (who approves, on what deadline, who answers messages, who holds the access)
- success (what has to happen in three months for this to count as working)

Six questions per block maximum. Open questions, one thing at a time. No question whose answer is
on the brand's website.

At the end, name the three questions that, left unanswered, make the work impossible to do well.